AI you can actually trust.
How we build and use AI at Oyster: fair, transparent, and always with a human in the loop.
Where AI is used
AI powers your skin-scan analysis, your personalized recommendations, product matching, usage analytics, and our customer-support tools. Everywhere it runs, this policy applies.
Fairness across every skin tone
We run regular bias audits so Oyster performs inclusively across all skin tones, genders, and demographics, and we train on melanin-rich skin first so accuracy does not fall away on deep skin.
Transparency
You are told when AI is being applied, and you get an explanation of the result rather than a black box.
Human oversight
Licensed estheticians and dermatologists supervise the decisions that matter, and every model is validated before and after it ships.
Accountability
We take responsibility for our AI outcomes, and appeals and human review are always available to you.
Your rights around AI
- The right to know when AI is being used.
- The right to an explanation of the outcome.
- The right to a human in the loop.
- The right to appeal a result.
How we govern it
An AI ethics committee, ongoing model validation, continuous monitoring, incident-response protocols, and strict vendor requirements keep the whole system honest. Oyster aligns with Rwanda's Data Protection Law No. 058/2021, Nigeria's NDPR and NDPA 2023, the EU GDPR, the OECD AI Principles, and ISO/IEC 27001, and we review this policy every year.